There are two reasons why your product images might not appear on Amazon. Occasionally, a technical issue with the Amazon website blocks the product images you submitted. More often, however, images do not appear because they were not submitted or updated properly. To troubleshoot missing images, first verify that your images were submitted properly. If, after verification, the images still do not appear, contact Amazon Seller Support and report a technical support issue. The troubleshooting steps you take depend on your submission method.
The Add a Product feature allows you to upload a product image as you create a new product. After you create a product, you can use the Manage Inventory feature to provide a new product image.
If you use either of these features to manage your products, do the following:
An inventory file allows you to specify a location from which Amazon retrieves a copy of your product images. However, errors in your inventory file can block Amazon from successfully retrieving the product images.
This section lists common errors that are related to the image:
|Product image does not appear on Amazon||The most common reason is simply that the URL for that image does not actually point to the image||Verify the image URL and re-submit the product image feed.|
|Amazon rejects the image.||The most common reason is that the submitted image is encoded in an invalid format. Amazon can only accept images in .jpg, .tif, or .gif formats.||Convert the file to .jpg, .tif, or .gif, revise the product image feed file, and re-submit the product image feed.|
If you use inventory files to manage your products, do
If you have followed the troubleshooting steps above and your product images still appear to be missing, contact Amazon Seller Support.
In your message, include the following: