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This article applies to selling in: Saudi Arabia

Amazon Easy Ship Return and Refund Policies

Sl. No Refund Scenario Use Case/Situation Attribution Impact to Sellers How to File reimbursement?
1. Damaged Item received by seller in return shipments Seller received damaged item in return from buyer Amazon/Buyer Seller is reimbursed 40% of the order proceeds as per reimbursement Policy Reimbursement request
2. Different product /empty box received in return Seller receives a different product or empty box from customer in return Amazon/Buyer Seller is reimbursed 100% of the order proceeds as per reimbursement Policy Reimbursement request
3. Outer package damaged, Product intact Seller received the returned product where outer packaging is damaged, however product inside is intact condition Amazon Seller will not be issued any reimbursement in outer package damage cases No eligible reimbursement in this scenario.
4. Item lost by Amazon Item is missing/lost in-transit Amazon Seller is reimbursed 100% of the order proceeds as per reimbursement Policy. Reimbursement request Note: Amazon may offer proactive reimbursement as per the policy. In that case, your claim would be closed.
5. Undeliverable orders Shipments could not be delivered and was marked undeliverable Amazon Easy Ship fee will be reimbursed for eligible orders as per the policy. Proactive reimbursement by Amazon as per the policy.
6. Rejected orders Customer refused to accept the shipments during delivery attempt Amazon Easy Ship fee will not be reimbursed for eligible orders as per the policy No eligible reimbursement in this scenario.
Note:
  • Learn more about the reimbursement policy here.

‘Easy Ship Fee’ refers to the weight- / dimensions-based fee charged for shipping Amazon Easy Ship orders.

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