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This article applies to selling in: Saudi Arabia

Troubleshooting any errors in Schedule pickup

If you use Amazon Easy Ship service, you need to schedule the pickup of each package in Seller Central. See this page on Processing Amazon Easy Ship orders.

Follow these troubleshooting steps if you are facing an error at the time of scheduling a pick up for your Amazon Easy Ship orders:

  1. During pickup scheduling, please make sure that weight of the package does not exceed 20,000g (20 kg) or longest dimension or length is 120 cm.
  2. Re-enter the Amazon Easy Ship pickup address by clicking Easy Ship Settings link in Account Info section accessed from Settings tab.
  3. Check on item’s HAZMAT status. If the item is under review as a possible dangerous good, you won’t be able to schedule your shipment. Read the Dangerous good review process and, if applicable apply for exemption through Manage dangerous goods classification.

If you are still facing an error, contact Seller Support.

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