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This article applies to selling in: Saudi Arabia

Carrier requirements for LTL and FTL deliveries

On this page, you will learn what is required of your carriers for LTL and FTL deliveries to Amazon fulfillment centers. Be sure to familiarize yourself with these requirements as well.

Important: Failure to comply with FBA product preparation requirements, safety requirements, and product restrictions may result in the refusal of inventory at the Amazon fulfillment center, disposal or return of inventory, blocking of future shipments to the fulfillment center, or charging for preparation or for noncompliance at the fulfillment center. Share these requirements with your carrier or vendor to ensure that they fully understand these requirements.

Related guidelines

When you select a carrier, you are responsible for making sure they comply with the requirements below. The failure of a carrier to comply with these terms may cause the delivery to be refused. We recommend that you familiarize yourself with these requirements.

  • Amazon will require this information when scheduling a dock appointment. Reference and Shipment IDs are found in the Summary page of the shipping workflow. PRO numbers are obtained from your carrier.
  • The carrier must communicate box and pallet counts before an appointment will be scheduled. The fulfillment center may request Unit counts if they are provided to the carrier. Floor-loaded trailers should be indicated on the carrier freight bill and when requesting an appointment.
  • Upon arriving at the fulfillment center, the carrier must provide a physical BOL that meets Amazon requirements. Alternatively, the carrier may use an electronic BOL if a soft copy is provided to the fulfillment center before the scheduled shipment arrival.

Scheduling advanced delivery appointments

The carrier you select to deliver your shipment will need to schedule an advanced delivery appointment. Ensure that both you and your carrier complete any required steps before requesting a delivery appointment.

  • Amazon does not allow general public deliveries - only professional carriers are allowed to make delivery appointments to Amazon fulfillment centers.
  • All carriers must register with Amazon before appointments will be granted.
  • To schedule appointments all carriers require an account in Carrier Central.
  • No shipments will be accepted at an Amazon fulfillment center without a scheduled appointment. If the carrier misses the scheduled appointment by 30 minutes or more, the freight will be refused at no cost to Amazon. A new appointment request will need to be submitted and approved by the carrier for attempted re-delivery.
  • If the scheduled appointment is missed by 30 minutes or more, the freight will be refused at no cost to Amazon. A new appointment request will need to be submitted and approved by the carrier for attempted re-delivery.
  • Carriers must adhere to Amazon's delivery requirements and safety standards.
  • Carriers are required to schedule a delivery appointment no less than 24 hours ahead for all inbound deliveries.
  • If a shipment is delayed due to unforeseen weather conditions, the carrier must notify Amazon. Appropriate schedule changes will be made based on availability.

To schedule a delivery appointment, follow these steps:

  • For every delivery to Amazon fulfillment centers, the seller or the carrier is required to request a delivery appointment no less than 24 hours ahead.
  • All booking requests must be made using the Carrier Central.
  • Seller must provide the carrier with a complete list of Amazon Reference IDs (POs), PRO numbers and FBA shipment IDs included on or with the Bill of landing, and instruct the carrier that Amazon will require this information when scheduling a dock appointment. Sellers can use the booking form to provide carriers with mandatory information.
  • The carrier is required to fill in cartons and pallets count when using Carrier Central.
  • The carrier must deliver the quantity specified on the Carrier Central system.
  • No loads will be accepted without an appointment in advance.
  • All deliveries must arrive on time. If shipment is delayed due to unforeseen events, Amazon must be notified.

Amazon will respond to your carrier's request within 24 hours, at which time they will schedule a delivery appointment date and time based on availability.

Important: When scheduling appointments, carriers need to explicitly mention the shipments are for Fulfillment by Amazon and provide the FBA Shipment ID (found in the Summary page of the shipping workflow). This will help expedite appointment scheduling and help ensure accurate receipt of your inventory.

Criteria for Heavy and Bulky Inventory

Items (FNSKU or ASIN) meeting one of the below criteria should be delivered to Amazon’s Heavy and Bulky fulfillment center, XEGA, by adhering to our delivery requirements and safety standards. The conditions are below:
  • Length (L)>120 cm OR
  • Width (W) > 60 cm OR
  • Height (H) > 60 cm OR
  • Volume (L*W*H) > 165000 cubic centimeter OR
  • Weight > 20 KG
Fulfillment Center Address Coordinates(Latitude, Longitude) Shift Night Shift

FC Type

RUH6 8438, Riyadh 14273, Saudi Arabia 24.654953 , 46.833917 08:00 - 18:00 18:30 - 04:30 Mix/Sortable - Non Conveyable
RUH7 I-Mishal, RUH2 Fulfillment Center, Riyadh 14327, Saudi Arabia 24.606027 , 46.869036 08:30 - 17:30 N/A Mix/Sortable
JED3 LogiPoint, Bonded& re-export zone, Jeddah Islamic Seaport, Jeddah, Saudi Arabia

21.489167 ,


8:00 – 17:00 N/A Mix/Sortable
XKSR Starlinks, Build 150 ST 3279, Al Zouriya St, Al Mashael, Riyadh 14325, Saudi Arabia 24.60912; 46.84622 08:00 - 17:00 N/A Heavy and Bulky
RUHA Salasa Fulfillment Center, 2447 AL EBHAR STREET AL MASHAEL DISTRICT 14328 RIYADH CITY 24.61968, 46.86241 08:15 - 17:15 17:45 -02:45 Mix/Sortable - Non Conveyable

All fulfillment centers in KSA are non-operational for in-bounding inventory on Fridays.

Floor Loaded shipments

Note: If you are using Amazon's Partnered Carrier program for LTL deliveries (may not be available in your region), you must palletize the shipment. Our partnered carriers do not accept floor loaded shipments (shipments not on pallets).

For all LTL and FTL shipments, Amazon fulfillment centers prefer shipments on pallets. If you cannot place your shipment on pallets for any reason, then your carrier must select "Floor Loaded" as the load type when booking an appointment at the fulfillment center.

Vehicle condition

Vehicles delivering goods to Amazon fulfillment centers must meet the following standards:

  • The vehicle floor must be able to withstand a pallet jack fully laden.
  • The vehicle floor must be well-maintained, safe, and free from any obstructions and damage such as holes.
  • The vehicle must be water tight, clean, and free of strong odors, especially when delivering food and health-care products.
  • Straps, unless actually securing a load, must be firmly fixed to the vehicle, so they present no danger to staff and ensure accessibility to the goods being unloaded.
  • Due to safety concerns, the use of trailers with uneven or corrugated floors (such as in refrigerated trailers) is not permitted.
  • Any trailer, truck, shipment, or portion of a shipment is subject to refusal at the fulfillment center if the fulfillment center associates are unable to safely unload the product with no additional cost to Amazon. Notification of such events will be sent to the email address currently associated with your seller account.

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