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This article applies to selling in: Saudi Arabia

Appeal an account deactivation or listing removal

To sell on Amazon, you must adhere to our performance metrics and policies. Failure to do so may lead to the temporary deactivation of your account, removal of listings, or limit your use of the Merchant Fulfilled Network (MFN).

If your account has been deactivated or your listings have been removed, you can appeal for their reinstatement by following the steps below. If you believe your deactivation is an error, please follow the instructions within the page to provide an explanation.

Appeal the restriction or removal of selling privileges

  1. In Seller Central, go to Performance and click Account Health.
  2. At the top of the Account Health page, click Reactivate your account.
  3. Enter the details of your plan of action in the form provided, outlining the steps you will take to correct the problems you identified. By providing a precise plan of action that effectively addresses the problems, you improve the chance that your selling privileges will be reinstated.
  4. Click Submit to send your completed appeal to Amazon.
  5. Watch your email for a decision from Amazon. After receiving your plan of action, we'll notify you of our decision by email, usually within 48 hours.

We review all appeals carefully. However, submission of an appeal does not guarantee reinstatement of your selling privileges.

You also have the option to continue listing your seller-fulfilled products by converting them to Fulfillment by Amazon (FBA). For details, see List products for Fulfillment by Amazon.

How to appeal a listing removal

  1. In Seller Central, go to Performance and click Account Health.
  2. Select the issue within the Product Policy Compliance column.
  3. Follow the instructions within the page to submit your appeal or modify the details on your listing to comply with our selling policies.
After submitting your request, monitor your email for a decision from Amazon.
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