When your inventory is lost or damaged by a partnered carrier, in an Amazon
fulfillment center, or during delivery to a customer, we can either:
Replace the item with
one with the same FNSKU
Reimburse you with the estimated proceeds of the sale of that same item
net of the local standard applicable VAT rate.
We consider several factors when determining the reimbursement
Your sales history
The average FBA selling price on Amazon
The sales history of the specific ASIN
The estimated reimbursement amount excludes local standard
applicable VAT rate.
If we do not have enough information to calculate the reimbursement
amount for an item, we will assign a value to your inventory based on similar items.
If you request a re-evaluation of the reimbursement you receive, we may ask for additional
information from you, such as a receipt or an invoice.
The reimbursement amount for any single item will not exceed SAR 10,000.
For products valued at more than SAR 10,000, we recommend that you consider purchasing
Note: We may dispose of any item that we reimburse
you for under this policy, including by selling it. As a result, such items — including lost
items that are found after reimbursement — may be listed for sale on Amazon Warehouse Deals
(if applicable) or other channels.
If we previously reimbursed you for lost
inventory that is subsequently found, or if we determine that any reimbursement was given in
error, we may replace the item with one with the same FNSKU or reverse the credit that was
applied to your account.
You must submit claims for items missing from shipments sent to Amazon fulfillment centers within 6 months. Claims for Multi-Channel Fulfillment * delivery issues must be submitted by you to Amazon within 90 days after the maximum Estimated Delivery Date (EDD) posted on the Order Details page.
All other claims for lost or damaged inventory must be submitted within 18 months of the date of loss or damage.
Our policies prohibit any activity that would interfere with our capacity to help other
sellers. Examples of such activities include submitting insufficiently researched or
premature requests, or submitting high volumes of requests in a short time.
What is covered by this
Items damaged while in an Amazon fulfillment center (all items) or
Customer damaged/Defective (only for mobiles up to 20% of fair market value, removing any
FBA fees, will be reimbursed).
Items misplaced within an Amazon fulfillment center
Items lost or damaged by the carriers and
distributors that we use to deliver products to the customer
Items lost or damaged while being
shipped to an Amazon fulfillment center using Amazon partnered carriers (small parcel,
less than truckload, and full truckload)
Note: Small parcel items
shipped using Amazon partnered carriers * that are damaged due to inadequate packaging
are not covered. Always follow our prep, packaging and shipment requirements when you ship to an Amazon fulfillment center to avoid
damage in transit.
What is not covered by this policy?
Products that don't adhere to FBA
Restricted products lost or damaged
during removal order processing
Defective products or items lost or damaged by customers,
distributors or sellers (except for mobiles)
Defective items that arrive at the
fulfillment center damaged
Small parcel items shipped using Amazon partnered carriers*
that are damaged due to inadequate packaging
For more information, see the FBA Service Terms.
Before reporting your items
If you think some of your inventory is lost, use the following tools and reports to help identify or resolve the discrepancy:
You can also check your email account for
reimbursement notifications* from Fulfillment by Amazon.
Inventory Adjustments report
To see a list of items for which
you have been reimbursed, or reimbursements that have been reversed and the items returned
to your inventory, take the following steps in the Inventory Adjustments
the Reason Group
drop-down list, select one of the following:
item is found damaged.
Found: An item
is located in a bin at the fulfillment center, and Amazon's inventory management
software has no record of the item being placed in that location.
Lost: An item is misplaced.
In the Reason column, locate one
of the following:
Damaged at Amazon
fulfillment center: Damage to the item occurred after the item arrived
at the fulfillment center.
Damaged by inbound
carrier*: Damage to the item occurred
while the package was being transported by an Amazon partnered carrier*.
Transfer from holding
account: The item has been returned to your inventory.
For more information about adjustment reason codes, see Inventory adjustments.
*This product may not be available in your marketplace.